One track minds

I was curious how much it would be to call my parents in Spain with my cell phone. Currently I use a calling card, but if my cell phone wouldn’t be that much more expensive, then why not use that.

So I email them and they say that they do not have rates but that the people at some 800 # can give me rates and set me up. Okay… so much for e-mail customer service.

So I pick up the phone and call the number.

The lady who answers asks me for my cell number.
Then she asks to verify my full name.
Then she asks to verify my home number.
Then she asks to verify my work number.
Then she asks to verify the last four digits of my social security number.

Finally she believes who i am. She starts by telling me the balance of my account ($30) and asks me if I want to pay for it. Now, I never carry an overdue balance and I have never paid late so I said “no, it’s not due for at least 2 more weeks” and she says “okay, what can I help you with today?” and I ask my question. She says “I’d be happy to assist you, but before that, since your balance is due on April 7, would you like to put your balance on a credit card or checking account?” and I screamed “I did not call to make a payment!” and I hang up.

I then called back, had my question answered after only 1 account verification question and I was off the phone in under 2 minutes.

Posted by david at 9:12 am | Permalink |

Filed under Observations