Don’t tell me what kind of day to have!

It’s time to renew my Disney World annual pass. It’s expensive but I get my money’s worth. So I call, I wait on hold listening to the Mickey Mouse march song for a couple of minutes and I get disconnected. I call back and I spend three minutes listening to the zippididoodah song and someone finally answers the phone.

I give her all my information and then she says “and there is a $3 shipping charge.” What? I’m giving you a few hundred dollars and you want to milk $3 out of me? I didn’t put it in exactly those words but I let her know my point of view. She says “well, you can do it in person at any of the parks or Downtown Disney.” I ask “if I pay you $3, do you mail me my pass or some kind of voucher?” And she explains that they send me a “certificate” and then I have to go to the parks and exchange it for the actual pass.

So let me get this straight. I can pay $3, wait in line, and get my pass. Or I can just wait in exact same line and get my pass.

Hmmm. Which one did I choose?

Of course, the call ended with the usual “have a magical day!”

Posted by david at 5:34 pm | Permalink |

Filed under Observations