Where do you take my money?

My router died. OK, the one I was using. As a good nerd, I had a back up router that had been giving me problems in the past but I thought I’d try it again.

Everything was great after setting it up. For about an hour. Then it started doing what it always did, which is its inability to sustain a wireless connection. A firmware update didn’t do any good either.

So I finally got annoyed, drove to the nearest Apple Store and decided to just fork out the money for Apple’s Airport Extreme router.

The store was packed, as always. People trying one of over 10 or 15 iPhones they had on display, teenagers browsing the Internet (thankfully they’ve blocked MySpace, so that’s helped some.) But not a big deal. I spotted the white box that I needed and proceeded to find the cashier. I walk to the back, nothing, I walk to the front, nothing.

Finally I ask an Apple employee “where do I pay?” and he points to a long line at the Genius Bar (where they do technical support and repairs.) I think he saw the expression on my face and he said “are you paying with cash or a credit card?” I told him that I was planning on using a credit card. He pulled out a small palm pilot type thing and next thing you know, he took care of everything.

So that was kind of cool but they really need to figure do something with their check out process. And all the teens!

Posted by david at 4:37 pm | Permalink |

Filed under Observations