Recliner nightmare

I’ve been slowly been getting furniture for my living room. I wanted a recliner that looked a bit better than your average recliner. After a lot of web browsing I found a recliner that I loved:

However this is what I received:

See the difference? The wood is not even close!

The kicker? The people at Modern Furniture claim that they never stated that the wood is black. Well, if they don’t specify the color of the wood, what is one to assume? That the wood is the same of that on the picture.

They do not seem to be very willing to work with me on this. We’ve already exchanged 3 emails about the issue. But I hope we finally get somewhere and get this resolved because I’m ready to pull out all stops.

UPDATE: You can read about my email conversation with the company at this Consumerist.com story.

Posted by david at 7:48 pm | Permalink |

Filed under Observations, Personal